All Systems Operational

Omni-channel Authentication Operational
Digital Banking Authentication - US Operational
Customer Authentication - US Operational
Customer Authentication - Africa Operational
Customer Authentication - Europe Operational
3DS & Payment Authentication Operational
3DS ACS - US Operational
3DS ACS - Europe Operational
3DS ACS - Africa Operational
3DS Server - All Regions Operational
Scan to Pay - South Africa Operational
Authentication Advisor Operational
Authentication Advisor – US Operational
Authentication Advisor – Europe Operational
Authentication Advisor – Africa Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Upcoming Maintenance: 3DS ACS Europe Oct 31, 2026 23:00 - Nov 1, 2026 03:00 UTC

We will be performing routine maintenance on our production database infrastructure.

Scheduled Maintenance Window:
From October 31st - 23:00 UTC to November 1st 03:00 UTC

While no customer impact is expected, brief intermittent service degradation may occur during this maintenance window.
We will be closely monitoring the environment throughout the process. Should you experience any irregularities, please contact us immediately at support@entersekt.com.
Posted on Oct 16, 2026 - 13:14 UTC

Discount Week Scaling Nov 5, 2026 22:00 - Nov 6, 2026 00:30 UTC

We will be scaling up our databases, Kubernetes services and associated resources in the anticipation of discount week in November.

There might be a few seconds of service disruption as we scale up the database instances
Posted on Oct 07, 2026 - 10:33 UTC

Oct 25, 2026

No incidents reported today.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

Routine infrastructure upgrades
Completed - The scheduled maintenance has been completed.
Oct 23, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 22:00 UTC
Scheduled - Routine infrastructure upgrades to enhance platform security and stability, including Kubernetes Upgrades, Nginx Version Upgrades, Monitoring enhancements.

Minimal impact is expected. There will be no downtime
Oct 7, 10:35 UTC

Oct 22, 2026

Intermittent Network Timeouts Impacting 3DS Authentication Services | 22nd OCT
Resolved - This incident has been resolved.
Oct 22, 16:13 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 22, 16:01 UTC
Identified - Dear Clients,

We are investigating a network level issue causing intermittent failures on 3DS authentication services starting around October 22nd, 2026 at 13:00 UTC.

We will post an update as soon as we have more information.

Please reach out to support@entersekt.com if you have any questions.
Oct 22, 13:56 UTC

Oct 21, 2026

No incidents reported.

Oct 20, 2026

Upcoming Maintenance: 3DS ACS US
Completed - The scheduled maintenance has been completed.
Oct 20, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 11:00 UTC
Scheduled - We will be performing infrastructure enhancements to our 3DS ACS production environment hosted in the US.

Scheduled Maintenance Window:
Tuesday, October 20 | 11:00 - 13:00 UTC

We do not anticipate any service disruption during this time, but will be closely monitoring the environment throughout the process. Should you experience any irregularities during this time window, please contact us immediately at support@entersekt.com.
Oct 14, 14:49 UTC

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

Cell C | Maintenance | Sim Info Service Disruption | 15th Oct, 2026
Completed - The scheduled maintenance has been completed.
Oct 16, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 21:00 UTC
Scheduled - Please note that Cell C will be performing planned maintenance on their Sim Info service.

Scheduled Maintenance Window:
15th October 23:00 - 16th October 05:00 SAST

During this time, Cell C SIM Info Lookup services may be temporarily unavailable.

We will be closely monitoring the environment throughout the process.

Should you experience any irregularities after this maintenance window, please contact us immediately at support@entersekt.com.
Sep 25, 11:21 UTC

Oct 15, 2026

Cell C | Maintenance | Sim Info Service Disruption | 14th Oct, 2026
Completed - The scheduled maintenance has been completed.
Oct 15, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 22:00 UTC
Scheduled - Please note that Cell C will be performing planned maintenance on their Sim Info service.

Scheduled Maintenance Window:
14th October 23:00 - 15th October 05:00 SAST

During this time, Cell C SIM Info Lookup services may be temporarily unavailable.

We will be closely monitoring the environment throughout the process.

Should you experience any irregularities after this maintenance window, please contact us immediately at support@entersekt.com.
Oct 14, 13:16 UTC

Oct 14, 2026

Oct 13, 2026

No incidents reported.

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

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