Sim Info Service Disruption

Scheduled Maintenance Report for Entersekt

Completed

The scheduled maintenance has been completed.

Posted Mar 11, 2026 - 00:41 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Mar 10, 2026 - 18:41 UTC

Scheduled

Entersekt is observing reduced availability on the SIM Information integration path with Vodacom. The upstream degradation is affecting our ability to retrieve SIM attributes such as age, swap status, and related information. Entersekt’s systems remain fully operational, and we are in contact with Vodacom for further updates.

Impact: Authentication flows relying on SIM Information may experience elevated failure rates due to incomplete or unavailable upstream SIM data.

Posted Mar 10, 2026 - 18:40 UTC

This scheduled maintenance affected: Omni-channel Authentication (Customer Authentication - Africa).