3DS Server Transaction Outage

Incident Report for Entersekt

Resolved

Entersekt's monitoring systems detected a brief outage preventing the 3DSS application from processing transactions. This disruption lasted approximately 6 minutes and impacted transaction success rates during that time, specifically during the window 15:59 -16:05 UTC.

As soon as the cause was identified, traffic was immediately rerouted to a standby instance of the application to minimize further impact and restore processing capability.

Our engineering team is continuing to investigate the underlying cause to ensure long-term stability and prevent recurrence.

Posted Aug 01, 2025 - 16:43 UTC

This incident affected: 3DS & Payment Authentication (3DS Server - All Regions).