Logs indicate that the issue has been resolved. Systems are operating normally at this time.
We'll continue monitoring and share updates if needed.
Posted Nov 07, 2025 - 18:44 UTC
Identified
Q2 has identified the root cause of the issue. As a mitigation step, traffic has been temporarily rerouted to an alternate region. They are continuing to work on a full resolution.
Posted Nov 07, 2025 - 17:47 UTC
Update
Q2 confirmed that this is a major outage on their online banking platform and is not related to Entersekt’s systems.
They are actively investigating the cause and will provide feedback as soon as possible. We will share further updates once additional information becomes available.
Posted Nov 07, 2025 - 15:32 UTC
Investigating
Some users may be experiencing trouble when authenticating logins to their Financial Institution banking pages powered by Q2 Digital Banking Platform.
Our support team is currently investigating the issue along with Q2.
We will send an additional update in 30 minutes.
Posted Nov 07, 2025 - 15:08 UTC
This incident affected: Omni-channel Authentication (Digital Banking Authentication - US).